Personal alarm monitoring
 An essential aspect of call handling is the ability to retrieve information quickly and accurately. With the aid of the voice recording facility all conversations can be replayed and assessed to extract relevant data for the enquirer.
Staffing Levels
 A British Standard approved training programme is operated for Control staff,in
the UK, involving a 3-month probationary period and final assessment. This ensures that all staff are both confident and competent when given the full 'Operator' status. Operators
are available during the day and night, 24hours per day 365days
of the year. Latest
Technology ensures Your Safety
In the event of a major incident which disables the Control Centre,
most emergency response companies have invested in a complete Back Up Control Centre, which is located
away from the main operation. This can be activated in less than an hour to provide consistent call handling and a continuity of service.
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